Terms of Service

Effective Date: November 13, 2026

Last Updated: November 13, 2026

These Terms of Service ("Terms") govern your use of kaimera.co.ug and the Cashless payments platform operated by Kaimera Technologies Co. Ltd, a company incorporated in Uganda with its head office in Kampala.

1. The service

Kaimera builds and operates the Cashless payments platform, which enables merchants and agents to accept mobile-money payments from customers, and related services described on the platform.

2. Acceptance

By using the website or the platform you agree to these Terms. If you do not agree, do not use the service.

3. Accounts

Merchant and agent accounts require onboarding and identity verification (KYC) as required by our regulatory and mobile-network-operator partners. You agree to provide accurate, current information and to keep it up to date.

4. Payments

Mobile-money payments are executed on the rails of licensed mobile network operators. Kaimera does not issue e-money and is not a bank; settlement and funds availability are governed by the operators' own rules alongside these Terms.

5. Acceptable use

You must not use the platform for unlawful activity, including money laundering, financing of terrorism, or any transaction prohibited by Ugandan law or the rules of our payment partners. We screen and report as required by the Anti-Money Laundering Act 2013.

6. Availability

We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance and events beyond our reasonable control (including mobile-network outages) may interrupt the service.

7. Liability

To the maximum extent permitted by Ugandan law, Kaimera's aggregate liability for claims arising out of the service is limited to the fees you paid us in the three months before the claim. We are not liable for indirect or consequential loss.

8. Intellectual property

The website, the Kaimera name and mark, and the Cashless platform are the property of Kaimera Technologies Co. Ltd and its licensors.

9. Governing law

These Terms are governed by the laws of the Republic of Uganda. Disputes fall to the courts of Uganda.

10. Contact

Questions about these Terms: info@cashless.co.ug.

11. Changes

We may update these Terms from time to time. The current version is always on this page, with its "Last Updated" date.