Privacy Policy

Last updated: 2026-11-13

Effective Date: November 13, 2026

Last Updated: November 13, 2026

Kaimera Technologies Co. Ltd (the "Company," "we," "us," or "our") operates kaimera.co.ug and builds and operates the Cashless payments platform in Uganda. This Privacy Policy explains what personal information we collect through these surfaces, how we use it, and the rights you have.

1. Scope

This policy covers personal information collected through:

  • The kaimera.co.ug website and its contact form
  • The Cashless payments platform, its merchant and agent accounts, and related services

Mobile-money transactions are executed on the rails of licensed mobile network operators (MTN MoMo, Airtel Money). Those operators are independent controllers for the payments they process; their own notices apply alongside this one.

2. What we collect

Depending on how you interact with us, we may collect:

  • Contact details — name, phone number, email, business type and any message you send via the website contact form.
  • Business details — company name, business type (merchant, agent, partner) and information provided when enquiring about the platform.
  • KYC (Know Your Customer) and AML information in the course of onboarding and operating a merchant or agent account.
  • Transaction records generated by payments made through the Cashless platform.
  • Website usage information — pages visited, referrer, approximate location, browser and device information, collected via Google Analytics 4 and/or Cloudflare Web Analytics where enabled.

3. How we use it

  • To respond to your enquiry and provide the service you asked for
  • To onboard and operate merchant and agent accounts, including KYC/AML checks
  • To process, log and reconcile payments made through the platform
  • To meet legal and regulatory obligations, including anti-money-laundering record-keeping
  • To improve our website — always in aggregate, de-identified form

We do not use your information for automated decision-making with legal or similarly significant effects, and we do not sell your personal information.

4. Sharing your information

We share personal information only where necessary to provide the service or comply with the law:

  • Mobile network operators — MTN and Airtel, to execute and settle mobile-money payments.
  • Service providers that host our website and platform infrastructure (including Cloudflare) and support customer messaging.
  • Regulators and law enforcement — where compelled by law, court order, or the rules of a financial-sector partner.

5. Cookies and analytics

The kaimera.co.ug website uses a small number of cookies and edge-side analytics to keep the site working and understand how visitors use it:

  • Cloudflare edge cookies — needed for the site to load; not used for cross-site tracking
  • Google Analytics 4 (when enabled) — pageview and event data with IP anonymisation

Rate-limiting and abuse-prevention on our contact form use short-lived request metadata (IP, user-agent) held at the network edge and not stored beyond what is needed to block automated abuse.

6. How long we keep information

  • Contact form messages: up to 24 months from your last interaction.
  • Merchant and agent account records: for the life of the account, then as required for audit.
  • AML and transaction records: 10 years, as required under the Anti-Terrorism (Amendment) Act 2015 as read with the Anti-Money Laundering Act 2013.

7. Your rights

Under the Data Protection and Privacy Act, 2019 (Uganda), you have the right to:

  • Ask what personal information we hold about you
  • Ask us to correct information that is inaccurate or out of date
  • Ask us to delete information we no longer need to retain
  • Withdraw consent for a use based on consent
  • Lodge a complaint with the Personal Data Protection Office (PDPO) of Uganda

8. Security

We use reasonable administrative, technical and physical safeguards to protect the personal information we collect — including TLS encryption in transit, access control on internal tools, and staff confidentiality obligations. No system is perfectly secure; if you believe your interaction with us has been compromised, contact us immediately.

9. Children

Cashless is a business product. We do not knowingly collect personal information from a child through this website.

10. Contact us

For any question about this Privacy Policy — including access, correction, deletion, or a complaint:

Kaimera Technologies Co. Ltd
Kampala, Uganda
Email: info@cashless.co.ug
Website: cashless.co.ug

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page and, where the change is material, note it on this website.